Frequently Asked Questions

General

Where is Zabaan located?

Zabaan is located in the pleasant residential area of Kailash Colony in South Delhi very near the Kailash Colony Metro Station, making us easily accessible from anywhere in town. Our center is close to Greater Kailash I and II, Nehru Place, Lajpat Nagar, Defence Colony, and South Extension.

Our center’s address is F-12/A. Ground Floor, Kailash Colony, New Delhi – 110048.

What are my other options if I am not in Delhi to take your classes face to face?

If you would like to take up language studies with us but are not in Delhi, you still do so by taking Skype classes with us. It’ll work the same as face to face except, over Skype. See our Online Instruction page for more information.

If you’re in Delhi but just can’t make it to our Kailash Colony centre, we can travel to your office/home to work with you, for which there will be an additional charge for transportation and travel time. If you would like to organize a group class at your office or at home, then no problem, this is very common and it works just as well, there’s just that additional charge for trans and time.

To get started, please feel free to get in touch at learn@zabaan.com.

Do I need to have any experience in the language before studying at Zabaan?

No, not at all. All our basic group classes start assuming that the students have no experience learning the language. And if you come to Zabaan with experience all we need to figure out what level you are and place you in the appropriate group class. If you are seeking private face to face classes, then there’s no need to assess your level, the teacher will discuss a study plan with you for your specific needs.

In the Classroom

What is the student capacity of your classrooms?

We have 12 classrooms at our center in Kailash Colony, New Delhi. Our two largest classrooms can comfortably seat 20 students or more (although our group classes are typically limited to 10 students). The other classrooms can comfortably seat 8 to 4 students. The rooms are well lit, clean, and kept at comfortable temperatures.

What are the facilities like at Zabaan's center in Kailash Colony?

Zabaan’s 12 classrooms are well ventilated, clean, comfortable and well lit. There are 8 restrooms available for students and RO drinking water available at any time. The drinks we serve are made with purified water and organic milk. We are located on the ground floor. For more information about our center take a look at the Zabaan Center page.

Can I cancel a scheduled class?

Yes. If for whatever reason you are unable to attend a scheduled Private Instruction class, please contact Zabaan or your instructor directly either via e-mail or by phone at least 24 hours prior to your scheduled class time to avoid any charge. Your class can be re-scheduled at a mutually agreed-upon time. Classes cancelled within 24 hours before the scheduled start time are charged the full rate.

If we have to cancel a Private Instruction session then we’ll try to give you as much warning as possible. If for some reason we have to cancel a class last minute then we’ll make your next class free-of-charge.

If you are unable to attend a Group Class, you will simply be counted as absent for that session and will be responsible for catching-up on your own time.

For details about refunds, please see question 6 under “Payment” questions below.

Visas

Do I need a visa to enter India?

Yes. If you are not a national of India or an OCI/PIO card holder, then you must apply for and obtain a valid visa from an Indian consulate before entering India.

What kind of visa do I need to learn at Zabaan?

Language instruction at Zabaan is available to the holders of any type of valid Indian visa.

Payment

Are you a private limited company?

Yes, we were incorporated on 9th June, 2009, under the Companies Act, 1956.

Do you pay Service Tax?

Yes, we charge 14% Service Tax according to the latest government laws. Our Service Tax Code is AANCS3080NSD001.

How do I pay?

When booking classes online you can pay through the online payment gateway. You can also pay by debit or credit card, in cash or by check (made out to: S.A. Zabaan Pvt. Ltd.) for any classes taken at the Zabaan centre in person.

For payment of online instruction we use TransferWise, which requires you to have a TransferWise account. If you do not already have such an account, you can click here to make one. For the first transfer to us you will need to add us as a “New Recipient.”

Here are the details you will need to make your first transfer:

Name:  S A Zabaan Pvt Ltd
E-Mail:  admin@zabaan.com
IFSC Code: HDFC0000483
Account Number:  04838140000010
Country:  India
City:  New Delhi
Address:  F-12/A, Ground Floor, Kailash Colony
Postal Code:  110048

Please do mention in the “Type a reference” box in step 4 what the transfer is for.

When am I expected to pay for a Public Group Class and/or Private Instruction?

For Group Classes we expect payment for eight sessions in advance, as we need a guarantee that the number of students will remain stable.

For private instruction you are expected to pay for each session either before the start time of that session or right after its conclusion. You are free to pay for multiple private instruction sessions at once, or to pay for each session separately.

Please contact a Zabaan staff member to discuss making a possible exception to this rule, if special circumstances are involved.

When am I expected to pay for Online Instruction?

You are expected to pay for each online session at least 24 hours prior to its start time. You are free to pay for multiple online sessions at once, or to pay for each online session separately.

Will I receive a record of my payment?

Yes. When you pay by credit or debit card, in cash or by check, you will receive a receipt from a Zabaan staff member. When you pay for Online Instruction through TransferWise, you will receive confirmation through TransferWise at the e-mail address provided by you and a PDF receipt from us after reception of your payment.

How can I receive a refund for purchased instruction time?

Because they are offered on a first-come-first-serve basis, Public Group Classes are non-refundable.

If, for whatever reason, you require a refund for purchased Private Instruction or Online Instruction time, please contact a Zabaan staff member at least 24 hours prior to your scheduled session to receive a full refund of your payment. Cancellations made less than 24 hours before the scheduled start time will not be refunded.

Can I cancel a scheduled session?

Yes. If, for whatever reason, you are unable to attend a scheduled Private Instruction class, please contact Zabaan or your instructor directly, either via e-mail or by phone at least 24 hours prior to your scheduled class time to avoid any charge. Your class can be re-scheduled at a mutually agreed time. Classes cancelled 24 hours before the scheduled start time are charged the full rate.

If we have to cancel a Private Instruction session then we will try to give you notice as soon as possible. If for some reason we have to cancel a class at the last minute then we will make your next class free of charge.

If you are unable to attend a Group Class, you will simply be counted as absent for that session and will be responsible for catching-up on your own time.

For details about refunds, please see question 6 above.

Online Instruction

Which Zabaan courses are available through Online Instruction?

Zabaan is offering all of its courses online.

How does Online Instruction work?

Using Google Hangouts, which allows for free international online video phone calls, Zabaan instructors are able to teach students anywhere in the world. For Online Instruction, we take payments through TransferWise. Please see our Payment page for more information.

How will my homework be corrected?

You will complete your homework by hand, scan it, and then send it to your instructor via e-mail by the assigned due date. Your instructor will then print it out, correct it by hand, scan it, and send it back to you via e-mail.

What are the computer hardware requirements?

To read more about the technical requirements please visit our Online Instruction page or visit Google’s Hangouts System Requirements page.